What Is a Scratch
and Dent Special?
These guitars are primarily products
that have been previously returned by other customers. They
may have some minor cosmetic flaws such as scratches or nicks,
or may be slightly experienced. Either way, they are guaranteed
to function perfectly. If you can live with a minor blemish,
you'll save some serious bucks! Because of the random nature
of flaws on specific items, we are unable to list specific details.
Scratch and Dent products include our 100% Satisfaction Guarantee:
If you are not completely satisfied with any product*, return
it for a full refund of the product purchase price, full credit,
or exchange - your choice. We give you forty-five days from
the shipping date. That's the best guarantee in the music industry.
Because the reasons for products
becoming Scratch and Dent specials varies, it isn't possible
for us to indicate the specific condition of each product. Also,
due to the variability of these minor defects, exchanges aren't
permitted for the purpose of replacing a Scratch and Dent item
with the same item in hope of finding a relatively better one.
Assessing the importance of cosmetic defects is subjective,
so such exchanges are not possible.
Click here to browse through all the Scratch & Dent specials

Some of the reasons that items are
sold as a Scratch and Dent Specials:
-
During shipping, the product
was blemished, dented or scratched.
-
In transit the manufacturer's
packaging was damaged, but the contents were unharmed.
-
The product was returned without
the original packaging materials (Musician's Friend supplies
new packaging).
-
The product was returned without
its owner's manual.
-
The product was returned under
our forty-five day 100% Satisfaction Guarantee and then repaired
to meet our high standards.
Please note:
MusiciansFriend are unable to identify
the specific reason a particular item is offered as a Scratch
and Dent Special. But are confident that these products will
bring you the consistent enjoyment, quality, and reliability
you've come to expect from Musician's Friend, and at a very
attractive price.
Scratch and Dent supplies
are limited.
*Due to manufacturer restrictions,
some products are excluded from this guarantee. Please ask a
sales representative or email us at for details. Advertised
items must be factory-sealed new product. Demo models, seconds,
discontinued products, and floor samples not included. Items
must be advertised, in stock, and verifiable on the Web or in
a local or national paper, magazine, or catalog by an authorized
dealer (you may be required to email or fax a copy of the competitor's
offer). Musician's Friend will match combined or multiple offers
at its sole discretion.
Opened or used sets of strings,
boxes of reeds, computer software, sound cards, tubes, internal
earphones, earplugs, traditional and ethnic wind instruments,
raw-frame speakers, pickups that have been installed, drum heads
and sticks, turntable cartridges, clothing, books, cassettes,
CDs, and videos are non-returnable except for defective items.
Returned mouthpieces incur a $5 sterilization fee.
Musician's Friend only accepts
returns made within the first 45 days of shipment. Should you
find it necessary to return any merchandise, it must be shipped
within this 45-day guarantee period. Please follow the return
instructions printed on the back of your invoice. All returned
items must include a Return Authorization Number, be in the
original packaging complete with the warranty card and owner's
manual, and show no signs of wear or abuse; otherwise the return
will either be refused or subject to a 15% restocking fee. Credit
card returns are issued a credit for purchase price. Refunds
for product value only, excluding shipping and handling.
Click here to browse through all the Scratch & Dent specials


Scratch and Dent quantities
are extremely limited. First come first served.
So act fast, because with prices like this, these items won't
be around long!
|