Guitar Outlet Store - discount guitars, new and used

Guitar Outlet Store - Discount Guitars - Savings of up to 75% off the original retail price.           
Click here to browse through all the Scratch & Dent specials

What Is a Scratch and Dent Special?

These guitars are primarily products that have been previously returned by other customers. They may have some minor cosmetic flaws such as scratches or nicks, or may be slightly experienced. Either way, they are guaranteed to function perfectly. If you can live with a minor blemish, you'll save some serious bucks! Because of the random nature of flaws on specific items, we are unable to list specific details. Scratch and Dent products include our 100% Satisfaction Guarantee: If you are not completely satisfied with any product*, return it for a full refund of the product purchase price, full credit, or exchange - your choice. We give you forty-five days from the shipping date. That's the best guarantee in the music industry.

Because the reasons for products becoming Scratch and Dent specials varies, it isn't possible for us to indicate the specific condition of each product. Also, due to the variability of these minor defects, exchanges aren't permitted for the purpose of replacing a Scratch and Dent item with the same item in hope of finding a relatively better one. Assessing the importance of cosmetic defects is subjective, so such exchanges are not possible.

Click here to browse through all the Scratch & Dent specials

Some of the reasons that items are sold as a Scratch and Dent Specials:

Scratch and Dent supplies are limited.

*Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative or email us at for details. Advertised items must be factory-sealed new product. Demo models, seconds, discontinued products, and floor samples not included. Items must be advertised, in stock, and verifiable on the Web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor's offer). Musician's Friend will match combined or multiple offers at its sole discretion.

Opened or used sets of strings, boxes of reeds, computer software, sound cards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, raw-frame speakers, pickups that have been installed, drum heads and sticks, turntable cartridges, clothing, books, cassettes, CDs, and videos are non-returnable except for defective items. Returned mouthpieces incur a $5 sterilization fee.

Musician's Friend only accepts returns made within the first 45 days of shipment. Should you find it necessary to return any merchandise, it must be shipped within this 45-day guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds for product value only, excluding shipping and handling.

Click here to browse through all the Scratch & Dent specials